No doubt about it, bots are coming. Forgive the hyperbole, but I mean really coming — in a life-changing, business-disrupting way. Think beyond today’s experimental first-generation chatbots on ...

Text-based AI chatbots are unlikely to become the dominant interface for travel and e-commerce, according to Airbnb Inc. ABNB ...

Which AI chatbot leads the pack? We compare today’s top tools by usefulness, reasoning, research, integrations, and adoption.

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

As AI chatbots powered by large language models (LLMs) become better at mimicking human connection, more and more users are falling down extremely weird rabbit holes. Case in point, new research ...

It may keep offering you advice based on information that may be dated—or wasn’t even about you in the first place.